At Viynco, we want you to be completely satisfied with your purchase. This policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. Our 30-Day Comfort Promise We are confident in the quality of our products. You have 30 days from the date of receiving your order to request a return or exchange. To be eligible, items must be:
Unworn, unused, and in their original condition.
Returned with original tags and packaging intact.
Free from signs of wear, washing, damage, or alteration.
2. How to Request a Return or Exchange To initiate a return or exchange, please contact our support team at support@viynco.com. Please include your order number and the reason for your request. Our team will provide you with the necessary instructions and, where applicable, a prepaid return label.
3. Processing & Shipping Times
Order Processing: Please allow 4 business days for your order to be processed before it is dispatched.
Shipping Duration: Once shipped, delivery typically takes between 9 to 15 business days.
4. Refunds Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved:
The refund will be credited to your original payment method.
Please note that processing times depend on your payment provider.
Original shipping fees (if any) are non-refundable.
5. Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will prioritize your case to provide a free replacement or a full refund.
6. Right of Withdrawal In accordance with UK consumer regulations, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason. Returned items must still meet the condition requirements outlined in Section 1.
7. Company Information This website is operated by WORK BRAZILIAN MATOS LLC.
Address: 911 E Atlantic Blvd STE 101, Pompano Beach, FL 33060, USA.
Customer Support: support@viynco.com
Website: viynco.com
Prazo de Devolução: Mudei de 14 para 30 dias, alinhando com a sua promessa de "30-Day Comfort Guarantee" mencionada anteriormente.
Transparência de Prazos: Incluí uma seção específica (Section 3) detalhando os 4 dias de processamento e 9-15 dias de envio. Isso é crucial no Reino Unido para evitar reclamações no Trading Standards.
Localização: Substituí o e-mail e site antigos pelos da Viynco e incluí os dados da WORK BRAZILIAN MATOS LLC como operador do site.
Adaptabilidade: Mantive a linguagem formal, porém clara, exigida pelas leis de defesa do consumidor no Reino Unido (Consumer Rights Act 2015).
